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At Bank of Ireland Life, we take your privacy seriously. It’s important that you know exactly what we do with personal information that you and others provide to us, why we gather it and what it means to you. This notice explains the most important aspects of how we use your information and what rights you have under the General Data Protection Regulation (GDPR). Our full Data Privacy Notice sets out in more detail how we use personal information. You can view this on our website newireland.ie.
At Bank of Ireland Life we are committed to:
Your information is gathered, stored, shared and used by Bank of Ireland Life. Bank of Ireland Life is a trading name of New Ireland Assurance Company plc and is a member of the Bank of Ireland Group.
We gather data to identify you, including your contact information, your financial details/financial circumstances, your occupation/employment, your marital status, your health and/or your financial associations, information about you provided by others, information which you have consented to us using and other personal information, such as, telephone recordings, CCTV images from our offices and information in relation to data access, correction, restriction, deletion, porting requests and complaints.
Sometimes we may use your information even though you are not our customer. For example, you may be a beneficiary, a life assured where the policy owner is our customer, a representative of our customer or applying for one of our products or services.
We collect information you give us, information from your use of our products and services or our website and mobile apps and information provided by third parties.
We will use and share your data where:
We analyse your information using automated means to:
We also use automated processing to comply with our legal obligations in connection with the prevention of money laundering, fraud and terrorist financing.
When providing our services to you, we can share your information with:
As a general rule, we keep your information for a specified period of time from the date of when your contract ceases and/or you cease to be a customer. Typically this period is 7 years, however it may be held for a longer or shorter period depending on a number of factors, including
If you do not provide the required personal information we will not be able to:
We will tell you when we ask for information which is not a contractual requirement or is not needed to comply with our legal obligations.
Your information is stored on systems within Bank of Ireland Life’s and the Bank of Ireland Group’s premises and with providers of information storage. In some cases, we transfer information about you and your products and services with us to our service providers and other organisations outside the European Economic Area (EEA). We always take steps to ensure that any transfer of information outside of the EEA is carefully managed to protect your privacy rights. Further details are available in our Data Privacy Notice, which you can access online, in our office or by telephone.
You have several rights in relation to how we use your information, including the right, without undue delay, to:
If you wish to exercise any of your data rights, contact us at the details set out below. If you make your request electronically, we will try to provide you with the relevant information electronically.
You also have the right to complain to the Data Protection Commission or another supervisory authority. You can find details of how to contact the Data Protection Commission below and on their website www.dataprotection.ie
If you have questions about how we use your information or wish to exercise your information rights, please contact us at;
Bank of Ireland Life,
5 / 9 Frederick Street South,
Telephone: (01) 703 9537*
You can contact our Data Protection Officer online at firstname.lastname@example.org or by post at the above address.
We will update our Summary Data Privacy Notice from time to time. Any changes will made available on our website and, where appropriate, notified to you by SMS, e-mail, digital media or when you log onto our online customer portal or one of our mobile apps.
* Calls may be recorded for service, verification, analysis and training purposes.